Terms of service
Welcome to Luxvoya. The terms "we", "us" and "our" refer to Luxvoya. Luxvoya operates this store and website, including all related information, content, features, tools, products and services (the "Services").
These Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy (the "Terms"), describe your rights and responsibilities when you use the Services. All of these policies are available at the bottom of our website. By visiting our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our Services.
SECTION 1 - ELIGIBILITY AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your state or province of residence. You agree that all information you provide when placing an order (including your name, email, shipping address and payment details) is accurate, current and complete. You are responsible for keeping your account details and password confidential.
SECTION 2 - PRODUCTS AND DESCRIPTIONS
We make every effort to display our products, colors and dimensions as accurately as possible. Because screens differ, colors may vary slightly from what you see. Product images may include styling for illustration. We do not guarantee that every description is error-free, and we reserve the right to correct errors at any time.
SECTION 3 - PRICING AND PAYMENT
All prices are listed in U.S. dollars (USD) unless stated otherwise. Prices and promotions may change at any time without notice, but changes will not affect orders already confirmed. Payment is processed securely through Shopify and our payment partners. We do not store your full card details.
SECTION 4 - ORDERS
We reserve the right to refuse or cancel any order, for example if a product is unavailable, if there is a pricing error, or if we suspect fraud. If we cancel an order after you have been charged, we will refund the full amount to your original payment method.
SECTION 5 - SHIPPING AND DELIVERY
Shipping times and costs are described in our Shipping Policy. Delivery times are estimates and may be affected by carriers, customs, holidays or other events outside our control. You will receive a tracking number once your order ships. Please make sure your shipping address is correct; we are not responsible for orders sent to an incorrect address provided by the customer.
SECTION 6 - RETURNS AND REFUNDS
Returns, exchanges and refunds are handled according to our Refund Policy. Please contact us at support@luxvoya.store before sending any item back so we can give you return instructions.
SECTION 7 - REVIEWS AND USER CONTENT
If you submit a review, photo or comment, you confirm that it is truthful, reflects your own experience, and does not violate anyone's rights. You grant Luxvoya permission to display it on our website and marketing. We may remove content that is offensive, unlawful or misleading.
SECTION 8 - INTELLECTUAL PROPERTY
All content on this website created by Luxvoya, including text, graphics, logos and the Luxvoya name, is our property or used with permission. You may not copy, reproduce or use it for commercial purposes without our written consent.
SECTION 9 - PROHIBITED USES
You agree not to use the website for any unlawful purpose, to submit false information, to interfere with the website's security, or to place fraudulent orders.
SECTION 10 - DISCLAIMER OF WARRANTIES
Our Services and products are provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee that the website will be uninterrupted or error-free. Nothing in these Terms limits any rights you have under applicable consumer protection laws.
SECTION 11 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luxvoya will not be liable for any indirect, incidental or consequential damages arising from your use of the Services or products. Our total liability for any claim relating to a product will not exceed the amount you paid for that product.
SECTION 12 - INDEMNIFICATION
You agree to indemnify and hold Luxvoya harmless from any claims arising from your breach of these Terms or your violation of any law or the rights of a third party.
SECTION 13 - THIRD-PARTY SERVICES
Our website may use third-party services such as payment processors, shipping carriers and review tools. Your use of those services may also be subject to their own terms and policies.
SECTION 14 - PRIVACY
Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use your personal information.
SECTION 15 - CHANGES TO THESE TERMS
We may update these Terms at any time by posting the new version on this page. Continued use of the website after changes are posted means you accept the updated Terms.
SECTION 16 - GOVERNING LAW
These Terms are governed by the laws applicable in the jurisdiction where Luxvoya operates, without regard to conflict of law principles, and without limiting any mandatory consumer rights you have in your country or state of residence.
SECTION 17 - CONTACT US
Questions about these Terms? Email us at support@luxvoya.store. We aim to reply within 24 hours.